Privacy Policy

Introduction

Truepoint Learning ("we," "us," or "our") is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our financial education services, visit our website, or engage with us in any capacity.

This policy applies to all personal data we collect and process in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and other applicable data protection regulations.

By using our services or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Register for our courses or educational programs
• Submit inquiry forms or contact us
• Subscribe to our communications
• Participate in surveys or feedback requests

This information may include: name, email address, phone number, mailing address, date of birth, educational background, professional information, and financial planning goals or concerns you choose to share.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including: IP address, browser type, operating system, pages visited, time spent on pages, referring website, and date and time of access.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We process your personal data for the following purposes:

2.1 Service Delivery

• To provide and administer our educational courses and programs
• To communicate with you about course schedules, updates, and related matters
• To respond to your inquiries and provide customer support
• To process payments and maintain financial records

2.2 Communication

• To send you course-related information and updates
• To provide you with information about new courses or programs that may interest you (with your consent)
• To send administrative communications and important notices

2.3 Improvement and Analytics

• To analyze website usage and improve our services
• To understand course effectiveness and participant satisfaction
• To develop new educational programs based on participant needs

2.4 Legal and Compliance

• To comply with legal obligations and regulatory requirements
• To protect our rights, privacy, safety, and property
• To enforce our terms and conditions

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: Where you have provided explicit consent for specific processing activities
• Contract Performance: Where processing is necessary to fulfill our contractual obligations to you
• Legitimate Interests: Where we have legitimate business interests that do not override your rights and freedoms
• Legal Obligation: Where processing is required to comply with applicable laws and regulations

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

4.1 Service Providers

We engage trusted third-party service providers who assist us in operating our business, including: payment processors, email service providers, website hosting providers, and analytics services. These providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights or comply with legal obligations.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection practices
• Secure storage and backup systems

While we strive to protect your personal data, no method of transmission or storage is completely secure. We cannot guarantee absolute security but remain committed to maintaining robust protective measures.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Generally, we retain:

• Course participant data for 7 years after course completion
• Financial records for 7 years in accordance with Singapore tax regulations
• Marketing communications data until consent is withdrawn
• Website analytics data for 26 months

When personal data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights Under the PDPA

Under Singapore's Personal Data Protection Act, you have the following rights regarding your personal data:

7.1 Right to Access

You have the right to request a copy of the personal data we hold about you.

7.2 Right to Correction

You may request that we correct any inaccurate or incomplete personal data.

7.3 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.

7.4 Right to Data Portability

You may request to receive your personal data in a structured, commonly used format.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Marketing Communications

We may send you marketing communications about our courses and services if you have:

• Provided explicit consent to receive such communications, or
• Previously engaged with our services and not opted out

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us at [email protected]
• Updating your communication preferences in your account settings

Note that opting out of marketing communications will not affect essential service-related messages.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from someone under 18, we will take steps to delete it promptly.

11. International Data Transfers

Your personal data is primarily processed and stored in Singapore. If we transfer data outside Singapore, we ensure appropriate safeguards are in place to protect your information in accordance with Singapore's PDPA requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to registered participants for material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: